HP 3301 help

Fix a failed fax test on the HP 3301fdw.

The report says which test failed. The same few causes show up in most of them.

Steps

Turn the printer off, unplug it for a few seconds, plug it back in and run the test again.
Remove any phone splitter and connect the printer straight to the wall jack.
Plug the phone cord into the printer’s fax port, not another socket.
Unplug other equipment on the line and test again. Add items back one by one to find the culprit.
Plug a working phone into the same jack and listen for a dial tone. No tone: call your phone company.
Check the country setting on the printer is correct.

Good to know

PBX systems without a normal dial tone can fail the dial tone test yet still fax fine. Try a test fax.
Use a 26 AWG or thicker phone cord.

Based on HP’s user guide for the Color LaserJet Pro MFP 3301 series (page 114). Menus can differ slightly between firmware versions. Hardware or warranty questions: support.hp.com.

Need the printer?

Refurbished, Grade AHP Color LaserJet Pro MFP 3301fdw$299.99HP list price $639.00. You save $339.Free FedEx Ground, 1-5 business daysSee the 3301fdw

More HP 3301 help

Save incoming faxes as PDF or TIFF instead of printing them. →Fax on a digital phone line with the HP 3301fdw. →Test the HP 3301fdw’s fax setup. →The HP 3301fdw sends faxes but does not receive them. →The HP 3301fdw receives faxes but does not send them. →The HP 3301fdw keeps showing Phone Off Hook. →All HP 3301 help pages →