HP OfficeJet Pro 9730 help

Why the HP 9730 can reject some ink cartridges.

HP’s guide says the 9730 is meant to work only with cartridges carrying a new or reused HP chip. A reused HP chip allows refilled or remanufactured cartridges. Cartridges with a non-HP chip can be blocked, and firmware updates can block ones that worked before.

Steps

Buy compatible sets that use a reused HP chip, or original HP 936 cartridges, which always work.
Set firmware updates to Notify or Do Not Check so a working setup is not changed without asking. How →

Good to know

HP explains it at www.hp.com/learn/ds.

Based on HP’s OfficeJet Pro 9730e user guide (HP+ features left out) (page 36). Menus can differ slightly between firmware versions. Hardware or warranty questions: support.hp.com.

Need the printer?

Brand new, factory sealedHP OfficeJet Pro 9730$279.99HP list price $439.99. You save $160.Free FedEx expressSee the 9730

More HP OfficeJet Pro 9730 help

Fax from the HP 9730 with the HP app. →See how much ink is left in the HP 9730. →Replace an ink cartridge in the HP 9730. →Keep the HP 9730’s ink and printhead healthy. →Clear paper stuck under the print carriage. →Clear a jam in one of the HP 9730’s trays. →All HP OfficeJet Pro 9730 help pages →